How A Leading New Jersey BPO Improved Revenue Growth By 33% With Vanie’s AI-Driven Conversational Insights
30 Jun 2025 • 0 min read
How Vanie Helped A Leading New Jersey BPO Achieve 45% Higher Sales Conversions With AI-Powered Conversational Intelligence
Since 2018, New Jersey’s BPO services provider has been a reliable partner for global enterprises, consistently delivering high-quality customer interactions for companies in hospitality, financial, healthcare, and other industries. The company has a presence in over 56+ countries, including India and the Philippines.
Key Challenges
Despite its expertise in high-volume call handling, the company struggled with persistent compliance risks and inefficiencies, including:
- Poor analytics and follow-ups lead to potential loss of upsell and cross-sell opportunities.
- Inefficient processes limit the ability to serve increasing customer demands.
- Failing to understand customer needs, trends, product feedback, and competitors resulted in customer churn.
Results Delivered
Business Impact
Vanie delivers insights to identify trends, understand customer needs, monitor agent performance, and optimize sales and service strategies. By aligning sales goals with conversational intelligence, the company ensures revenue growth while achieving operational efficiency and supporting its clients in reaching their business objectives.
Client Perspective:
“Vanie brought a remarkable change in our business growth strategy through a conversation intelligence solution. We automated QA and drive more efficient, detailed, data-driven analysis gaining valuable insights that provide a deeper understanding of customer needs, expectations, and areas where we can improve performance to deliver excellent customer experience across omnichannel.”
45 min